All Leisure Holidays – operator of both the Swan Hellenic and Voyages of Discovery brands – has gone into administration.
The company operated two cruise programmes, Swan Hellenic on the ‘Minerva’ and Voyages of Discovery on the ‘Voyager’.
Some 13,000 passengers are currently booked on future departures.
However, all future bookings are now cancelled.
Approximately a third of the future bookings are UK departing cruises that are financially protected by ABTA.
Customers who booked a flight and cruise package will be protected under the CAA ATOL scheme.
All customers are now advised to check on the ABTA.com/allleisure or ATOL websites to obtain the relevant claim form and advice on how to obtain a refund of the money they have paid for their cruise.
If customers have booked through a travel agent, they should contact the agent in the first instance for assistance with their claim and help in possible rebooking.
There are a small number of customers currently overseas who will be repatriated.