In June 2016 SAS airlines accelerated handling of customer issues (such as booking changes or feedback regarding onboard services) by moving processes to a new generation system. In 5 months the airline in cooperation with global IT company Comarch, implemented an innovative system for customer service to automatize handling of customer issues and improve customer satisfaction.
AccorHotels is engaged in a process to transform itself from a traditional hotel company into an all-encompassing hospitality organisation. As he visits London to bring investors up to date on progress, Breaking Travel News editor Chris O’Toole sits down with chief executive Sébastien Bazin to find out more.
History, explains Lynette Carolissen, principal of the Klein Handjies Preschool at Boschendal estate near Franschhoek, may well show that the decision by Boschendal’s new owners to support this preschool was the most beneficial of all the changes and improvements that they have brought about since taking over the estate in 2012.
Recent travel bans have made business professionals and entrepreneurs from around the world reconsider their business model for the foreseeable future. Many entrepreneurs and business professionals have cultivated their business and lifestyle due to their desire to have a measure of location independence. They want to be able to travel around the world and advancements in various forms of business technology have made this possible. However, there are still matters that require personal attention and the ability to easily cross international borders.
Five years after the opening of the legendary Battersea bar and pizzeria, Bunga Bunga has come to Covent Garden with an even bigger and bolder version of the original. Breaking Travel News editor Chris O’Toole calls in to find out more.
Keynote speakers including Chris Nassetta, Sébastien Bazin and Pierre-Frédéric Roulot descend on Dubai to offer an international perspective on the dynamic Middle East hospitality industry
If you love coffee, you must have some distinct opinions about the places that serve the best coffee in your area. When traveling, you need to know where to get the best quality brew. However, if a whole city provides high quality coffee, enthusiasts would be in heaven.
With privileged access to the Boschendal Estate, visitors are able to enjoy farm life, walk in the vineyards, speed along the mountain biking trails, fish in the dams, read, relax and savour life. Here Breaking Travel News editor Chris O’Toole takes a tour.
Donald Trump’s tenure as President of the United States was never going to be free from controversy. Following his command to prohibit citizens from seven majority-Muslim nations from visiting the United States, condemnation was swift – finding protests breaking out across the country. In the time the ban was in place, up to “60,000 foreigners…had their visas cancelled because of the executive order” according to the State Department.
The whole world has seemingly fallen in love with gaming, whether it be on a games console, smartphone app or a PC or website game. They provide us with a little oasis in the middle of a chaotic life, as we can simply just switch off, close the door and absorb ourselves in a fun game for a few minutes or hours. Heaven!
With a new fleet of trains rolling, The Netherlands being added to the network, and new passengers being wooed online, it is all change at Eurostar. Here Breaking Travel News editor Chris O’Toole talks with chief executive Nicolas Petrovic to find out more.
A survey reveals that President Trump’s executive order on immigration won’t deter a majority of UK travellers from American holidays and that many respondents agree with the ban.