“We are thrilled to reopen our Resort following this closure,” says Robert Whitfield, general manager of Four Seasons Resort Hualālai. “I can’t say enough about the dedication of our staff, and the support from our guests through this period – Hualalai is back, and better than ever.”
Certain areas were affected by the storm surge, which brought water, sand and debris onto the grounds. Mainly affected were pool areas, landscaping, a restaurant and 12 guest rooms and suites. All areas were repaired to new quality, including the addition of new lawns, landscaping and oceanfront paths throughout the public areas and an enhanced beach. New beach furniture, additional oceanfront seating at Pahu i’a restaurant, enhanced views from some rooms and suites as well as the addition of private outdoor patios and lawns to some rooms and suites complete the physical enhancements.
Resort staff were kept on in entirety and paid with benefits throughout the closure. In addition to being instrumental in clean-up efforts, staff also took part in additional service training through the closure. “Not only have we made the Resort look more spectacular than ever, but we’ve also enhanced our service levels through this extensive training – everything is now at its absolute best,” added Whitfield.