Direct Agent From

21st Feb 2001

Real-time customer service via instant chat is now available via Direct Agent, a service of
Using Direct Agent, will now be able to offer its customers live online customer service through text-based chat and, soon, voice over IP (VoIP) functionality. With more and more Web users requesting live online customer service, sees this as an opportunity to maintain the highest-quality service through multiple communication methods.
Direct Agent is strategically placed throughout the website as a supplement to its Instant Call button which is also accessible throughout the site. Users simply click the Live Help button for instant “real-time” customer service.


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