Real-time customer service via instant chat is now available via Direct Agent, a service of 1800USAHotels.com.
Using Direct Agent, 1800USAHotels.com will now be able to offer its customers live online customer service through text-based chat and, soon, voice over IP (VoIP) functionality. With more and more Web users requesting live online customer service, www.1800USAHotels.com sees this as an opportunity to maintain the highest-quality service through multiple communication methods.
Direct Agent is strategically placed throughout the 1800USAHotels.com website as a supplement to its Instant Call button which is also accessible throughout the site. Users simply click the Live Help button for instant “real-time” customer service.