Big Booking Volumes for Orbitz

7th Jun 2001

Newly launched web site Orbitz said yesterday that the number of bookings on the site have surpassed its most optimistic projections.
Higher-than-expected call volumes has resulted in Orbitz taking immediate steps to expand its customer service capacity, including the hiring of additional customer service agents as soon as next week. Orbitz gross bookings totaled more than $1 million on Monday, launch day, and exceeded $3.3 million on Tuesday. Orbitz is selling more than 10,000 airline tickets a day, compared to 200-400 a day during its beta test preview.
The number of Orbitz call centre representatives will be doubled to more than 200 over the next three weeks in order to meet customer demand.


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