Luxury Asian brand Meritus Hotels & Resorts is launching a user-friendly Meetings, Incentives, Conventions and Exhibitions (MICE) programme.Meetings at Meritus on 11 October 2006 at IT & CMA with the aim of making the life of meeting planners easier by offering a comprehensive set of service promise and tools.
The inspiration of Meetings at Meritus revolves around the delivery of its seven essential service standards to ensure the success of every MICE event that is held at its properties dotted along key spots of the Asia Pacific region.
Being smaller in portfolio by comparison to its competitors, Meritus is leveraging on the many benefits that come with its size.
‘Because we are small, we are able to listen more and respond quicker… be more creative and flexible in our product and service offerings in order to cater to the various needs of the MICE market.’ commented Frank Foster, Senior Vice President of Marketing & Sales for the group.
From a next business day response time to ‘Request for Proposal’ (RFP), global Meetings Desks around the world and just one contact point for the customer to liaise on all their needs, Meritus is setting tough standards on itself so as to provide ease and pleasure of having events hosted at its properties.
One key tool for meeting planners is the online information available on Meritus’ website (www.meritus-hotels.com/meetings). The Meetings section saves planners’ time as it provides a facility search on venue specifications, floor plans viewing as well as request for proposal form, all with a click of the button.
Another value-added online feature is the ‘Never miss a thing’ section that covers planning tips as well as destination information on places of attractions and things to do surrounding each of the properties for the all-rounded event.
To mark the launch of the programme, the group is rewarding online bookers with a complimentary ‘Weekends at Meritus’ package for every meeting booking that materialises and is offering attractive Bed & Breakfast rates from 11 October 2006 to 30 June 2007.
Our Meetings Service Standard
Quick response for proposals
We know your time is precious, that’s why we aim to respond to your request for a meeting proposal the next business day.
Global assistance, when you need it
No matter where you are in the world, our global meetings desks will be available to assist you with your inquiry.
Your own Meetings & Events Specialist
We offer single point of contact for you, with a dedicated Meetings & Events Specialist at the Meritus hotel or resort of your choice, offering assistance, reassurance and advice on planning your event.
Online information at your fingertips
You won’t have to waste time searching for information, with our online facility search, floor plans and specifications, you can view full floor plans and meeting room specifications online for any hotel selected.
Never miss a thing
As part of our online planning tools, we provide a set of articles and check lists which guide you through all stages of planning a meeting.
We want to hear from you
We aim to provide you with the best meetings experience every time. So we’d like to hear your feedback on your event and your experience at the hotel. We will use this information to continually improve our products and service, so we can serve you better.
Meeting Planner Rewards
It takes a lot of hard work to plan an event so visit www.meritus-hotels.com to find our about our latest rewards for meetings planners.