Travelport, a leading distribution services and e-commerce provider for the global travel industry, today announces new findings on the information and added-extras companies give their corporate travellers.
Topping the list of information provided to business travellers is visa information (59%), followed closely by immunisations (41%) and weather (40%). Other information provided includes city maps (37%), restaurants (25%) and entertainment (10%).
Extra baggage and hotel Wi-Fi are the most commonly authorised ancillaries, at 57% each. Advance boarding (45%), hotel breakfast (45%) and flight upgrades (39%) are also popular options provided. Of those surveyed, 26% corporations allow no ancillaries to be booked for corporate travel trips.
“We are seeing the range of destination services and ancillary options grow increasingly more complex” explained Marco van Ieperen, General Manager for Travelport Benelux. “Within the ancillary mix, it becomes further segmented by organisations offering options such as upgrades and lounge access only to select groups of employees.”
“Travellers’ needs are evolving and ‘Generation Y’ now expects customised content, intelligent itineraries and easily bookable ancillary content. Travelport’s differentiated product strategy, which includes its innovative merchandising platform, enables the distribution of new content such as lounge passes and baggage, in line with the needs of this new breed of consumers.” Van Ieperen added.