Gatwick looks to enhance customer experience

22nd Sep 2011
Gatwick looks to enhance customer experience

Gatwick Airport is bringing together a panel of independent experts to help shine a light on passenger travel challenges and to tackle long-standing issues head on.

The Airport Passenger Panel will meet to discuss current airport experiences and explore how different types of passengers really think, feel and act as they arrive, experience and leave an airport, both before and after their trip.

Their honest and unbiased picture of airport life, combined with informed recommendations will enable Gatwick - and other UK airports - to devise customer-orientated solutions designed to ultimately deliver a better experience for all travellers.

Five inaugural panel members have been selected in an effort to ensure that the diverse challenges and needs of different traveller groups are well represented.

Leisure travellers, families, business travellers, shoppers and passengers with disabilities are the ‘traveller groups’ in which industry experts have been appointed as representatives.


Gatwick Airport’s Chief Executive, Stewart Wingate, comments: “Passengers are the lifeblood of any airport and our position as an independent airport allows us to take a new approach to solving long-standing issues. We are 100% committed to making sure that from the moment passengers step though our doors to the moment they leave, their time is as enjoyable and as stress-free as possible.

“By seeking independent opinion and advice, without influence from political or commercial agendas, we will be able to continue identifying the real issues affecting passengers from across the UK and across all traveller groups. Collectively we will explore and execute innovative solutions that will help build a better future for all travellers.”

To access all the latest information about the world’s major airlines via one mobile platform visit Airline.City.Mobi


Recommended for you

Follow Breaking Travel News

Travel Events Calendar

Media Partnerships

Global Restaurant Investment ForumThe Hospitality & Tourism SummitCATHIC
ITB AsiaChina Outbound Travel & Tourism MarketThe Travel Marketing Store
Serviced Apartment SummitWorld Travel MarketIMEX
AHICWTTCRoutes Online
UBM Aviation