WASHINGTON, D.C. - April 9, 2003 - A study of travel industry web sites conducted by the Customer Respect Group ranked Marriott.com as the best lodging web site with a score of 8.8 out of 10. Marriott.com was praised for privacy, respecting customer data, attitude of the site, open and honest policies, simplicity and responsiveness.
Marriott.com is growing in popularity, achieving more than $1 billion in gross sales last year. The web site continually enhances the customer experience with features that include:
~ Create Your Own Vacation air, hotel and car rental packages
~ Last-minute Weekend packages
~ Rate search for special promotional rates up to one year in advance ~ Marriott Reward points redemption
~ Driving directions
~ Destination research
Marriott.com enables travelers to book reservations for nearly 2,600 Marriott hotels, including Marriott Hotels & Resorts, Renaissance Hotels & Resorts, Courtyard, Residence Inn, Fairfield Inn and Suites, TownePlace Suites and SpringHill Suites.