Northwest Airlines today announced a re-accommodation policy for
passengers holding tickets for travel on Mesaba Aviation, Inc., a
Northwest Airlines Airlink partner. This policy has been developed in the
event of a Jan. 10, 2004 strike by Mesaba pilots.
The current re-accommodation policies are:—Applicable to tickets
already issued (as of Jan. 7, 2004) for travel on Mesaba-operated flights.
—Tickets must be for travel between Jan. 9-17, 2004.—No change fees
for eligible tickets.—Customers can re-book to fly between Jan. 7, 2004
(today) and Feb. 9, 2004.—Customers may re-book on any Northwest
Airlines or Pinnacle Airlines- operated flight or change their travel from
the Mesaba flight to a flight leaving from any Northwest Airlines hub or
Northwest Airlines airport within 300 miles of the original point of
departure.—The class for the seat originally purchased must be
available in order for re-booking to occur.—Minimum and maximum stay
restrictions must be met.—Customers who wish to make changes to tickets
issued for travel beyond Feb. 9, 2004 must pay any difference in fares.
However, any change fee will be waived.
Northwest also said that unaccompanied minors will not be booked on any
Mesaba-operated flights set to depart between Jan. 9-31, 2004.
Additional re-accommodation policies may be put into effect as early as
Passengers who wish to re-book their flights or obtain information on re-
accommodation may do so by calling Northwest Airlines reservations at
1-800- 225-2525 or by contacting their travel agent.
Northwest Airlines is the world`s fourth largest airline with hubs at
Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and
approximately 1,500 daily departures. With its travel partners, Northwest
serves nearly 750 cities in almost 120 countries on six continents. In
2002, consumers from throughout the world recognized Northwest`s efforts
to make travel easier. A 2002 J.D. Power and Associates study ranked
airports at Detroit and Minneapolis/St. Paul, home to Northwest`s two
largest hubs, tied for second place among large domestic airports in
overall customer satisfaction. Readers of TTG Asia and TTG China named
Northwest “Best North American airline.”