easyJet`s More Online Features

31st Jul 2003

easyJet has today become the first major airline to allow customers to change details of their bookings online.
This latest innovation, fittingly from the web`s favourite airline, proves easyJet is a world leader in e-commerce through the pioneering of more cutting-edge online functionality.
The revolutionary feature allows customers to make their own changes to existing bookings online, 24 hours a day. Customers can change passenger names and itinerary details - facilities that no other major airline is able to offer currently.
It will give customers flexibility and choice over when and how to change details of their bookings, and will enable the airline to keep costs low through the introduction of services online which were previously only available through a telephone sales centre. By reducing costs in this way, easyJet can continue to offer its passengers great-value air fares. And, as making changes via the web site is cheaper to process than through the call centre, the fee charged for changes made online has been reduced to £10 (remains at £15 for call centre changes).
The introduction of this latest enhancement to customers` experience of easyJet.com builds upon the recent launch of a feature allowing people to look up details of their booking. The new suite of developments now allows customers to check their flight number, departure or arrival times, booking reference, request a replacement confirmation email, as well as make changes to unflown bookings.
Visitors to easyJet.com need to register their details to take advantage of these new features - a process that is very quick and easy to complete - in order to access their bookings simply and securely.
easyJet already makes life easy for its customers by flying them from convenient local airports to Europe`s top destinations, saving them both time and money. The introduction of these pioneering online features illustrates that this concept extends across the whole business.


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