Malaysia Airlines clinched the overall `Best Cabin Staff 2002` award in an international airline survey conducted by Skytrax Research of London, UK. It was also voted to the first position in the ranking for the `Best Cabin Staff 2002` in the Asian region.
The survey data, gathered through Skytrax Online Passenger Survey, Travel Questionnaires and Onboard/Airport consumer interviews attracted 1,516,537 responses from across the world.
Malaysia Airlines was voted to the number one position in this global ranking by respondents, who assessed the cabin staff on the following qualities -
Staff Efficiency / Staff Cabin Presence / Service Attentiveness / Staff Friendliness / Consistency among staff
Attitude and Sincerity of Staff
The Chief Executive of Skytrax Research of London, Mr Edward Plaisted, said that “the survey is the most important of its type in the world today and Malaysia Airlines has managed to maintain its leadership in terms of customer support for the quality of cabin staff service”.
He added that although staff efficiency and attentiveness were a clear priority in establishing the leaders, the winning edge was determined through the added values from the character, style and general warmth and sincerity of an airline`s front line employees.
Malaysia Airlines is proud of this customer recognition, as it is a testimony of the positive response of its employees towards the turnaround plans activated by management last year.