TRUST International, a member of the Bertelsmann Group, has been chosen to provide reservation technology to Raffles International Hotels & Resorts including their three brands of Raffles tier, Swiss™tel and Merchant Court hotels.
TRUST will provide full service reservation solutions including GDS and Internet distribution as well as voice reservations for all of the hotel company`s locations in North and South America, Asia, Europe, Middle East, and Australia.
Additionally, all hotel properties under the Raffles master brand including their corporate office in Singapore, will utilize TRUST View, a Web-based database management and reporting solution. The TRUST View software is used to compile and analyze reservation data gathered from various booking sources, evaluate the success of marketing projects, and create detailed reports to examine and respond to trends in the marketplace.
With the addition of Swiss™tel`s properties to the Raffles portfolio, TRUST will now service the company`s 38 hotels with 13,457 rooms in 33 destination cities. Swiss™tel has been a TRUST client for over three years and has experienced very high increases in reservations during that time period. The Raffles properties will be featured under the “YR”-code in the global distribution systems and the Swiss™tel brand will be featured under the “SL”-code.
The contract is immediately effective with an expected smooth cutover period from other providers and service partners on December 4, 2001.