Travelport GDS has signed a multi-year agreement with Al Tayyar Travel Group for its Galileo GDS. One of the most well established travel agencies in the Kingdom, Al Tayyar Travel has business interests spanning travel, tourism and cargo, with a strong reputation not only in Saudi Arabia, but throughout the Arab World.By joining forces with Travelport GDS, Al Tayyar will subscribe to a world-class IT platform offering some of the best airline, hotel, and car content on the market, helping the group stay competitive and meet the growing demands of its customers.
“Galileo is able to provide highly efficient products and solutions so that our team can, in turn, provide excellent customer service. We were very impressed by what Galileo offered and confident that the system will help grow our business over the coming years,” stated Ossama Maayeh, Group Director, Operations and Airline Affairs, Al Tayyar Travel Group.
The agreement follows Travelport’s recent multi-million dollar investment in its new direct Galileo operations for travel agents in the Middle East, with a new support structure in place to serve the GDS provider’s customers in Saudi Arabia, the UAE, and Egypt.
“Our agreement with Al Tayyar Travel Group is not only a testament to our leading technology and solutions, but validation of our new customer service capabilities as a direct operation,” said Fazal Muhammed, Travelport GDS’s Senior Director, Saudi Arabia.
Travelport’s new country hub offices based in Jeddah provide services and support direct to travel agents including a 24/7 help desk, training facilities and leading technology and solutions. The company also boasts further branch offices in Riyadh and Dammam.