Singapore Airlines is to revolutionize its management of passenger services with its next generation customer management platform provided by Amadeus.Singapore Airlines selected the Amadeus Altéa Customer Management Solution (CMS) after an exhaustive and detailed evaluation. With this agreement, Singapore Airlines will replace its existing passenger service systems with Amadeus’ suite of solutions, to help drive all sales and reservations, as well as manage its global inventory and departure control operations.
A key factor in Singapore Airlines’ decision to select the Altéa CMS was the added assurance that Amadeus’ extensive experience in migrating from legacy applications and platforms to newer technologies will ensure that its customers are minimally affected, even as the carrier transplants the Altéa CMS into its complex and diverse day to day operations.
Singapore Airlines Executive Vice President Marketing and the Regions, Huang Cheng Eng, said: “Singapore Airlines prides itself on its single-minded focus on commitment to its customers. We believe that the Altéa CMS, with its proven and scaleable infrastructure, will help us to maintain and enhance our position as an industry leader in customer service, well into the foreseeable future.”
According to David V. Jones, Executive Vice President, Commercial, Amadeus, “Singapore Airlines’ decision is further recognition and validation of the key concepts behind Altéa CMS. That is, a proven, future-proof platform, that is built around the customer and offers unmatched deployed functionality, which allows airlines to configure the system to deliver truly differentiated service. Singapore’s choice of Altéa underlines our expertise in providing airlines with world-class IT solutions.”
Amadeus Altéa CMS is today the platform of choice for 63 airlines, including members of the three global airline alliances, Star, oneworld and Skyteam. In addition, the reservation module of Amadeus Altéa CMS is used by 150 airlines as their in-house sales platform.