According to an IATA electronic-ticketing implementation status report issued 13 August 2007, Singapore Airlines is ranked first outside of the US region, and third in the overall industry, in terms of interline e-ticketing implementation.
Singapore Airlines customers whose journeys involve connections with any of the Airline’s 84 airline e-ticketing partners require only a single interline electronic-ticket. (Please see below a list of Singapore Airlines’ major interline e?ticket partner carriers.)
The Airline expects to implement interline e-ticketing facility with all STAR Alliance partner carriers by October 2007 and plans to conclude interline e-ticketing arrangements with all 155 interline partners by end of 2007.
Mr Huang Cheng Eng, Singapore Airlines Executive Vice-President, Marketing and the Regions said, “Singapore Airlines is a front-runner in adopting technology in our business model, and we have embraced e-ticketing as a means to simplify air travel for our customers.
“With more than 95 percent of our interline traffic enabled on the e-ticketing platform, customers can now enjoy the convenience of using just one interline e-ticket to connect from our flights to our partner carriers.”
With e-tickets, travel itinerary and passenger information are maintained electronically in the airlines’ reservations systems. As a result, any amendments to bookings can be made easily and customers do not have to worry about misplaced paper tickets.
The Airline targets complete issuing of e-tickets by end-2007; ahead of the IATA guideline of end-May 2008. Currently, e-tickets make up more than 90 per cent of Singapore Airlines tickets issued in countries such as Singapore, Australia, Hong Kong, Philippines, Indonesia, Thailand and the UK.
The interline e-ticket arrangement is available online at singaporeair.com and at all Singapore Airlines sales offices in cities where e-ticketing is available. They are also available at selected travel agencies.