TAM inks $6.6mn SITA deal

TAM has announced that it has
selected SITA to provide a comprehensive IP-based Telephony (IPT) architecture and
LAN environment across 92 sites worldwide in a five-year, $6.6 million contract.The IPT solution will be fully deployed by October and is expected to result in
considerable savings on annual communication costs through the use of over 5,000 IP

TAM CIO, Mauric√©lio Lauand, said, “Of all the proposals we received, SITA presented
the most qualified solution, tailored to our specific needs and requirements. With
over 50 years in the air transport market in Latin America we are confident that
SITA is best suited to implement a project of this scale which will ensure we
optimise our investment.”


TAM holds the largest market share in Brazil, and transports over 30 million
passengers per year. The airline needed an IPT solution that could drive down their
communication costs, and a partner which would be accountable for the overall
project. SITA worked closely with TAM to identify their underlying business
requirements, and to design a solution which met the airline’s specific needs.



Olivier Layly, SITA Vice-President, Latin America & Caribbean, said, “We are
delighted that our IPT solution is helping one of the major carriers in Latin
America to improve their operations, and that TAM has recognised the unique added
value of our Professional Services. The solution is based on a Cisco IP Telephony
platform, and we add a complementary service layer tailored to TAM’s specific


Benefits of the solution include:

á      The introduction of a cutting edge converged communication solution

á      A “future proof” communication platform, ready to support next
generation multimedia communications for improved airline operations

á      Improved visibility and control of user activities

á      Decreased Total Cost of Ownership (TCO), related to a uniform network
environment, and highly efficient administration and maintenance of the solution