NYLO is signing a deal with SoftBrands in a bid to enhance its customized service.
“We selected SoftBrands’ epitome.NET as our property management system because it will enable us to give our guests a uniquely personalized experience,” says Patrick O’Neil, senior vice president of operations for NYLO Hotels.
“NYLO will be one of the first brands to have a centralized system that allows all our properties to speak to each other,” O’Neil continues. “That translates into a travel experience that can make each guest feel welcome as soon as they walk through the doors of a NYLO Hotel.”
Going beyond traditional property management systems, NYLO’s epitome.NET solution will store guest preferences and special requests then transfer that knowledge immediately to properties throughout the brand.
Let’s say you’ve stayed at the NYLO in Plano, Tex., and requested a room away from the elevator with extra blankets, an allergy-friendly pillow and three roses on your night table for a special touch of home on the road. When you check into the NYLO Warwick, these amenities will be in your room, ready and waiting. You won’t even have to ask.
“If you ever want anything that we did not anticipate or have special needs or requests, you’ll only have to make that request one time at one NYLO,” O’Neil explains. “After that, you’ll receive the same level of personal attention—down to exquisite detail—at each of our hotels across the country.
“Many companies are trying to know their customers better,” he adds. “As a new brand, NYLO can develop an exclusive system to personalize travel right from the start. When it comes to getting to know our customers, we can get there faster.”