Sabre Travel Network, a global technology company serving travel agencies, suppliers and corporate buyers, has unveiled a cloud-based product that makes managing travel easier and more efficient for agents.
The Automated Task Library is a set of post-booking applications that will increase efficiency and reduce costs. The product will save agencies time and money by automating processes, such as schedule change management, queue management and re-distribution, and missed ticketing alerts. There are plans to continue enhancing the Library with additional applications based on customer feedback.
“Travel agencies are constantly looking for ways to make their operations more efficient,” said Chris Kroeger , senior vice president of marketing for Sabre Travel Network. “Automating processes increases productivity, enables agents to focus on higher value sales and customer service activities, and ultimately leads to increased profitability.”
The tools available in the Automated Task Library will benefit travel agency businesses in a number of ways including increased agent productivity, reduced overhead, enhanced consistency and accuracy, faster PNR processing and improved customer satisfaction.
Kroeger continued, “The product has already proven extremely effective during the initial limited release. One large travel management company reported more than $1 million in savings annually by automating the process of monitoring for PNRs that were not yet ticketed.”
The Automated Task Library is a cloud-based product, monitored and supported by Sabre, eliminating the need for agencies to maintain and support a local server-based application, providing even greater operational efficiency.
This relieves an agency’s IT department of any maintenance or monitoring responsibility, leaving them free to focus on revenue-generating tasks.
The Automated Task Library also includes comprehensive management reporting and analysis capabilities.