Flybe’s travel partners are offering the following reassurances to those concerned about the possible ramifications to their travel budgets due to becoming stranded as a result of the closure of UK air space this week from services booked at www.flybe.com through their stand-alone micro sites:

*NOTE PLEASE DO NOT CALL FLYBE BUT ITS PARTNERS DIRECT ON THE INDIVIDUAL PHONE NUMBERS/E-MAILS PROVIDED

  * Travel Insurance

For passengers who have booked travel insurance with Chartis Insurance via Flybe

Leisure travel policies

No cover is in place for this event, since it is not a named peril on leisure travel policies. Chartis Insurance are, in this case, on an ex-gratia basis agreeing to settle claims for any additional accommodation and travel expenses incurred not refundable from any other source, in most cases the airline. The normal claims process must be followed, with relevant supporting evidence to be produced.

In both cases, normal policy limits will continue to apply.

Please contact Chartis Claims Department on

0845 603 9892 for policies bought on or after 1st Oct 09

0844 888 3280 for policies bought prior to 1st Oct 09

  * Car hire

For passengers who have booked car hire with Avis via Flybe

Avis will offer full refunds for any pre-paid bookings and will not charge any no-show fees or cancellation fees for any pay-later bookings if passengers will not be able to collect their booked car due to their flight having been cancelled; should passengers require to modify their reservation they will be able to do so free of charge providing that there shall be availability.

Please contact Avis on 0844 5810147 or +0044 (0)844 5810147

  * Hotels

For passengers who have booked hotels with HRS via Flybe

Passengers can cancel their hotel online utilizing their booking confirmation code found on the booking confirmation or passengers can contact HRS customer service centre on either 0870 2430003 or +44 870 2430003 if calling outside the UK, which is available Monday to Sunday, 24 hours a day

Please contact HRS on 0870 243003 or +44 870 243003 or visit www.flybehotels.com

  * Car Parking

For passengers who have pre-booked car parking with Holiday Extras via Flybe

Holiday Extras cancellation, refund and amendment policy
Amendments: Excluding Advance, Supersaver, Non-Flexible, Leisure Special and past date products, passengers may make amendments free of charge.
Cancellations: Holiday Extras has suspended its normal cancellation charges of £9.50 for parking and £15 for hotels until further notice.

 

The following car parks have also waived cancellation fees for those customers canceling on the day of travel. All other car parks will charge as per our standard terms and conditions. Any customer delayed in returning to their car will be charged at the car parks discretion.

Please contact Holiday Extras on 0800 093 547 or visit http://www.holidayextras.co.uk/volcano-airport-disruption.html for further details

Aberdeen
  Long Stay

Belfast International
  Long Stay
  Cosmo

Birmingham
  Meteor Meet & Greet – provided you have not already been met by your chauffeur

Doncaster Sheffield

  (All Car Parks)

Durham Tees Valley

  (All Car Parks)

Edinburgh
  Long Stay
  Scotpark

Exeter
  Long Stay
  Mid Stay
  Flyparks – provided you have not already been met by your chauffeur

Gatwick
  Long Stay (Both Terminals)
  Long Stay Plus
  Summer Special
  Holiday Parking
  Official Valet Parking

Glasgow
  Long Stay

Glasgow Prestwick

  (All Car Parks)

Heathrow
  Long Stay (All Terminals)
  Long Stay Plus
  Business Parking (All Terminals)
  Business Parking Plus
  Quality Parking
  Official Valet Parking (All Terminals)
  LHR Meet & Greet (All Terminals)

Inverness

  (All Car Parks)

Leeds Bradford
  Long Stay
  Car Watch

Liverpool Airport

  (All Car Parks)

London City

(All Car Parks)

Newcastle
  Long Stay On Airport
  Meet and Greet

Southampton
  Long Stay

Stansted
  Long Stay
  Mid Stay
  Official Valet Parking