ebookers.com, one of Europe’s leading online travel agents, today announces plans to waive hotel cancellation and amendment fees on its websites.
From today, any customer who has booked a hotel through ebookers.com will no longer pay a fee to ebookers for changes or cancellations, providing travellers with greater flexibility and reassurance when it comes to planning their accommodation.
Customers needing to amend or cancel their bookings previously paid a standard fee to ebookers.com but under the new rules, customers will only be required to pay a fee if the hotel in question has its own cancellation policy in place.
In addition, ebookers has also removed all booking fees across its entire hotel portfolio.
President of ebookers.com, Tamer Tamar comments: ‘ebookers provides customers with more than 95,000 accommodation options for leisure or business stays in the UK and abroad.’
‘We understand that there are occasions when travel plans change. By removing charges and cancellation fees on hotels, we recognise and act on the fact that consumers value their flexibility and peace of mind.’