Frontier Airlines (Nasdaq: FRNT ) today announced the appointment of Pam Gardner to Director, Customer Service Training and Development. Gardner, 43, formerly held the title of Director, Inflight Services. In her new role, she will be responsible for the overall direction of Frontier`s training, including customer service, inflight and reservations programs. In addition, Gardner will develop and implement leadership and mentoring programs for Frontier employees. Gardner will report to Vice President of Marketing Jeff Potter.
“Pam has been instrumental in developing our inflight training and service department. In addition, our flight attendants` demonstrated excellence is evidence of Pam`s leadership skills and attention to detail,” said Frontier President Sam Addoms. “It is my personal goal that Frontier`s legendary customer service be more than a sentence on the wall. If we can further instill empathy, patience and resourcefulness into our unique culture, we will be successful in making this goal a reality. Pam is the perfect person to take all of us to that level and I look forward to successful results for employees, customers and our airline as a whole.”