KLM becomes first airline to launch WhatsApp Business account

WhatsApp and KLM Royal Dutch Airlines have started a unique test for a new service on WhatsApp.

KLM now offers her customers around the world booking confirmation, check-in notification, boarding pass, flight status updates and asking questions in ten different languages on WhatsApp via the official WhatsApp Business application.

The carrier becomes one of the first companies and the very first airline worldwide with a verified WhatsApp business account.

Together with a small number of businesses, WhatsApp is testing ways for businesses to communicate with customers using WhatsApp.

WhatsApp wants to create value for both customers and the businesses they connect with in their daily lives.

This pilot programme is part of that effort.