Enterprise Holdings has announced the introduction of its proprietary customer satisfaction standard, known as Service Quality Index, to all its European franchise partners in order to measure and drive service excellence. The widespread adoption of SQi will provide a single measurement of customer service across Europe for all three of Enterprise Holdings’ brands – Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car.
Enterprise Holdings, the largest car rental company in the world, took part in today’s unprecedented meeting that included President Barack Obama, senior officials, the U.S. Travel Association and travel industry leaders to support a new White House memorandum.
Enterprise Holdings today announced that it is purchasing OccasionalCar, which has been providing leading-edge car-sharing services in Denver since 2009.
At this year’s Car Rental Show, keynote speaker Pat Farrell, Chief Marketing & Communications Officer for Enterprise Holdings, kicked off the annual conference today by noting that future innovation and growth in the car rental industry – local as well as global – depend on staying in close touch with the changing wants and needs of the consumer.
Enterprise Holdings’ careers and recruitment website has been updated to feature information about the company’s military heritage and ongoing military support. The website includes employment opportunities for transitioning military personnel, veterans, members of the National Guard and Reserve and military families.
Enterprise Rent-A-Car has announced the appointment of Megadrive Autovermietung as a new franchise partner, to extend the fast-growing network of Enterprise branches in Europe to include prime locations in Austria, Hungary and Slovakia including major airports and city locations. The locations are set to open later this year.
Enterprise has announced that, for the first time in its more than 55-year history, the company is franchising its flagship Enterprise Rent-A-Car brand, as it appoints Guerin Car Rental Solutions as a franchisee in Portugal. This agreement brings the Enterprise Rent-A-Car brand’s European presence to six countries – the UK, Germany, Ireland, France, Spain and Portugal – representing more than 65 per cent of the European car rental market.
Enterprise Holdings – which owns Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car – continues to relocate cars and trucks to its New York and New Jersey branch offices in response to unprecedented demand from consumers as well as insurance companies, government agencies, CAT (catastrophe) teams and local utilities.
The American Red Cross is proud to announce a very generous donation from our friends at the Enterprise Holdings Foundation, the philanthropic arm of the company that operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands. The foundation’s gift of $1 million will aid Hurricane Sandy disaster relief efforts in New Jersey and New York.
Car rental customers now have 24/7 access to a virtual travel guide that can steer them to everything from local attractions to vehicle information, thanks to ONRAMP Concierge – a new mobile-optimized website launched by Enterprise Holdings.
Travelers can cut their check-in time in half and hit the road faster, thanks to new self-service car rental kiosks rolling out in the top 50 airport locations throughout the United States. Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental – which are owned and operated by Enterprise Holdings – are implementing the fast and convenient touch-screen kiosks as part of the company’s ongoing commitment to providing superior customer service.
Enterprise Holdings, owner and operator of the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands, is piloting a program with Mansfield Oil Company to use renewable synthetic diesel fuel in its airport shuttle buses at Louis Armstrong International Airport in New Orleans and Houston Hobby Airport in Texas.