Etihad Airways flight disruptions

Etihad Airways flight disruptions

Etihad Airways has reinstated services to Milan, following the volcanic ash which suspended services to UK, Russian Federation and European services this week.

EY81 from Abu Dhabi to Milan, departed UAE at 08:00 this morning and is the first of a number of destinations expected to recommence services across Europe over the next 24-36 hours.


Etihad Airways CEO, James Hogan said: “We are progressively opening services to our guests, as we are permitted by air safety authorities. Yesterday we opened Moscow, now Milan and we are waiting on approval to reinstate flights to destinations across Germany, France and Switzerland later today.”



Etihad Airways does not anticipate any services to resume to UK or Ireland for the next 24 hours, as volcanic ash continues to prevent all air traffic.


Bookings for passengers currently in transit are priority for the airline as services are reintroduced, and Etihad staff are communicating directly with those that are in accommodation in Abu Dhabi and other cities.


“As restrictions lift, we are doing everything in our power to have all Etihad passengers flying again without delay”, Mr Hogan continued. “Our focus throughout this week has been on ensuring our guests are safe and comfortable during this difficult time. We will continue to ensure they are well looked after until they arrive at their final destination.”


Customers can contact the airline on the following dedicated customer assistance lines:

·      In the UAE – 800 550 55 (toll free);

·      In the UK – 0800 917 7521 (toll free); and

·      Customers in other overseas locations can contact their local office, travel agent or +971 25 990 900