Millions of leisure and business travelers, travel agents, and corporate meeting planners are using the Internet to plan and book travel quickly and efficiently. As one of the leaders in website development and innovative technology for the hospitality industry, Hilton Hotels Corporation keeps customers and Hilton team members alike well-connected to a wide variety of web-based programs and services.
WWW.HILTON.COM - HILTON’S INTERNET WEB SITE
Hilton represents one of the first major hotel chains to develop an interactive travel experience on the Internet at www.hilton.com. This internationally-acclaimed, award-winning website now features:
ONE OF THE FASTEST ONLINE RESERVATIONS SYSTEMS IN THE BUSINESS Hilton.com provides real-time, on-line reservations on a secure connection directly from your personal computer, with room reservations being completed in an average of two minutes.
SPECIAL PROGRAMS - Find out about a variety of special offers and promotions offered at participating Hilton hotels and resorts around the world, including Hilton BounceBack Weekend®, Hilton Vacation Station®, and Hilton Romance Package.
HILTON VALUE RATES - Site visitors can access information about hundreds of special, limited-time hotel savings opportunities and other special package benefits. A copy of Hilton Value Rates can even be e-mailed to you every week!
CORPORATE INFORMATION - Investors, media representatives, and students can retrieve background information about Hilton including:
A corporate overview of the company
Annual reports for Hilton Hotels Corporation
Investor relations information
The Hilton.com Press Room—which includes the latest press releases; personnel, financial and corporate announcements; and program backgrounders.
HILTON HHONORS® MEMBERSHIP AND ACCOUNT INFORMATION Travelers are able to enroll in Hilton HHonors® by simply visiting www.hilton.com to take advantage of one of the best frequent guest reward programs in the industry.
In 1999, hilton.com became a four-time winner of the coveted Freddie Award for “Best Frequent Guest Program Website” by readers of InsideFlyer magazine.
Members can add their HHonors account information when booking online hotel reservations and access information on HHonors promotions and account information from the website, by simply entering their account number and their personal identification number (PIN) on a secure connection.
CUSTOM-DESIGNED PROGRAMS FOR PROFESSIONAL MEETING PLANNERS Hilton gives you more time—and makes your job a lot easier—by enabling professional meeting planners to develop their group event online!
GROUP RESERVATIONS - Hilton Hotels Corporation was the first hotel company to offer group bookings online, which enables meeting attendees to make reservations for their meetings at participating U.S. Hilton hotels online. Just go to www.hilton.com and select “Meeting & Groups,” fill out the online meeting request form and let our Hilton Direct® sales professionals do the rest!
DIGITAL FLOOR PLANS - Thanks to an amazing new software called Optimum Settings? by CEO Software, meeting planners can configure digitized floor plans of their specific banquet or meeting space at select U.S. Hilton and Conrad International hotels - all from the comfort of their office. This special tool offers dimensionally-accurate measurements and maximum seating capacities of hotel function rooms. This allows meeting planners to customize their meeting specifications at select Hilton hotels, conveniently from their own office.
CUSTOMIZED GROUP PAGES - We make it easier for attendees to book their own hotel reservations online, through a home page customized for your group by Hilton. The group reservations booking area is accessible on the site by hyperlinking from a host’s website or by entering a special group identification code, provided by a meeting planner on hilton.com’s online reservations page.
HILTON GROUP VALUE DATES - Catering to meeting planners in the U.S., this service offers information about hotels that have guest rooms and function space available 30-45 days in advance at selected hotels, featuring discounted room rates designed to cater to smaller, short-term meetings.
INTERACTIVE HOTEL DIRECTORY Through hilton.com’s interactive hotel directory, website visitors have access to information and photography on more than 400 Hilton and Conrad International hotels and resorts around the world at their fingertips.
INTERACTIVE MAPPING - Site visitors can input any U.S. street address and locate the nearest U.S. Hilton hotel via interactive maps. Provided by Vicinity Mapping Corporation, this feature allows users to display hotel locations on maps within a search request area, zoom from state- to city- to street- specific views and generate point-to-point driving directions within 1,000 miles.
VIRTUAL HOTEL TOURS - You can experience a visual guided tour around select Hilton hotels outside the U.S. The images displayed around text-based descriptions create a realistic look and feel to the hotel, enabling exploration of a hotel’s special features, products and services.
NEWS AND INFORMATION Hilton.com also provides value to its visitors through a number of news and information services:
SNAP! ONLINE - By clicking on the Snap! Online button on hilton.com’s homepage, visitors can access 13 channels of topics, offering headline stories and up-to-the-minute information on topics such as general news, sports, weather, entertainment, business, health, computing, city information and more!
INTERNET CONNECTIONS AT HILTON HOTELS
Hilton Hotels’ network of web-based technology is designed to meet the needs of traveling business professionals in a variety of ways including:
DATAPORT CONNECTIONS - A majority of U.S. Hilton hotels have dataports available in guest rooms for computer Internet connections through regular telephone lines.
HILTON BUSINESS ANYWHERE? CENTERS - Hilton Hotels Corporation and Business Anywhere have teamed up to provide high-quality, unattended business center kiosks at select U.S. Hilton hotels. The 24-hour, automated centers provide a Pentium® computer, Internet access, copying, faxing and computer notebook printing capabilities among other services.
MOBILE-STAR HIGH-SPEED, WIRELESS INTERNET ACCESS—MobileStar Network service is expected to provide wireless Internet access to more than 100 participating U.S. Hilton hotels by year-end 2000. The Internet connection is established by simply inserting a special Ethernet LAN PC card into the laptop computer. The card then transmits digital data to access points within the hotel and starts the wireless connection at speeds 10 to 50 times faster than a typical modem.
CAIS HIGH-SPEED INTERNET ACCESS (HARD-WIRED) - By the first quarter of 2000, Hilton Hotels Corporation expects to provide high speed Internet access in its hotels in the United States, Canada and Mexico through an agreement with Washington-based CAIS Internet. Through data over-voice technology called OverVoice, guests can log on to a high-speed, ethernet Internet connection and talk on the phone at the same time. The new technology will revolutionize how people communicate and multi-task during their hotel stays. Nominal guest room charges for OverVoice Internet access are expected to be less than $10 per day.
For guests who want to avoid the hassle of traveling with laptop computers, Hilton brings people closer together with the latest cutting-edge technology offerings including:
ESSENTIAL GUEST SERVICES NETWORK (EGSN)—Hilton Hotels Corporation and Unisys Corporation have combined forces to pilot the Essential Guest Services Network (EGSN): an interactive online service, information, and entertainment system connected directly to individual hotel rooms. The first service of its kind in the hospitality industry, the solution now is being pilot tested in selected guest rooms at the Hilton Anaheim, Anaheim, California.
By using a high-speed dedicated server, EGSN makes a wide range of services available from a single, touch-screen interface on a desk in the hotel guest room. Traditionally, hotel guests use a variety of ways to access information while traveling - including information on hotel features and business services as well as local dining, recreational and entertainment activities.
This new solution will eliminate the need for much of the hotel collateral material as well as telephone calls to hotel concierge staff and to local attractions. It also provides access to popular office productivity software and the guest’s own electronic mail, liberating travelers from the need to carry laptop computers.
ON COMMAND/WEB TV—Available in select U.S. Hilton hotels, guests simply press a button on their remote control device to launch On Command’s WebTV Network online service through the hotel’s in-room television system. Guests may use the infrared wireless keyboard supplied by On Command to surf the Web and check e-mail. The customized version of the service offered by On Command uses an Ethernet connection rather than a modem. A high-speed T1 line carries data up to 50 times faster than most laptop computers with 28800 bps internal modems—making Internet access through the On Command system even speedier for hotel guests.
HILTON TELESUITE NETWORK®—The uniquely-designed Hilton TeleSuite Network, developed in conjunction with TeleSuite Corporation and IBM, enables guests to conduct meetings or celebrate special occasions in fully synchronized audio and video, achieving virtual “person-to-person” contact, even though they are in completely separate cities. All participants appear life size across a table from one another, making it seem as if they are all in the same room, feasible through the use of a unique, patented “video mirror” concept. The digital image streams are compressed and transmitted in real time over a dedicated T1 Internet line to the remote location, where they are projected onto the screen, side by side, giving the impression that the two sets of participants are sitting at opposite ends of the same table. Currently, the Hilton TeleSuite Network is installed in Hilton Atlanta & Towers, Hilton Beverly Hills, The Capital Hilton in Washington, D.C., The Palmer House Hilton in Chicago, Ill., Hilton San Francisco & Towers and The Waldorf=Astoria in New York.
As millions of people around the world embrace the Internet as a way to make travel arrangements and conduct business, Hilton continues to harness the power of web-based technology every day to build a base as the hospitality industry’s technology leader.