US Airways announced today that it has introduced a “Peace of Mind” flexible travel policy to ease customer concerns about making advance reservations during this period of potential conflict in the Middle East.
In the event of military action and/or a Homeland Security Department issuance of a “code red” alert, the “Peace of Mind” flexible travel policy will allow customers to make changes to previously booked travel itineraries without incurring standard change fees. Among the changes that will be allowed are:
* Full value of unused tickets can be applied to future travel within a 90-day period from the start of the action or “code red” alert
* Dates of travel can be changed within a 90-day window from the start of a military action or “code red” alert
* Destination city can be changed within the same 90-day window
* En route changes could be made for those customers whose itineraries have not been completed at the time that the policy is implemented
“Our customers have told us they are concerned about booking future travel during this period of uncertainty,” said Ben Baldanza, US Airways senior vice president of marketing and planning. “In response, we have announced the ‘Peace of Mind’ policy so that travelers can book now with full confidence that they can adjust their plans later if circumstances warrant.”
In the event of a military action or issuance of a “code red” alert, US Airways will communicate publicly the effective dates of the “Peace of Mind” policy.
The Peace of Mind flexible travel policy would apply to itineraries booked prior to the start of the action. Under this policy, a one-time change to an itinerary would be allowed, and future travel reservations are subject to availability and applicable fare rules.
US Airways is the nation`s seventh-largest airline, serving nearly 200 communities in the U.S., Canada, Mexico, the Caribbean and Europe. Most of its route network is concentrated in the eastern U.S., where it is the largest air carrier east of the Mississippi. It employs approximately 33,000 people and operates a fleet of 279 mainline jet aircraft. US Airways and its US Airways Express partner carriers operate more than 3,400 flights per day.
Reporters needing additional information should contact US Airways Corporate Communications at (703) 872-5100.