PHOENIX, July 1 /PRNewswire-FirstCall/—America West`s (NYSE: AWA)
system-wide on-time performance for May 2002 was an industry leading
87.7 percent as reported today in the Department of Transportation`s monthly
Air Travel Consumer Report, a 14 percent improvement over the 77.0 percent
reported in May 2001. Through the first five months of 2002, America West is
first among all major airlines in on-time performance. The airline was also
among the industry leaders in completion factor. For May, America West`s
percentage of cancelled flights was only 0.4 percent, an 80 percent decrease
from May 2001.
“The hard work and dedication of our employees has once again resulted in
industry leading operational performance and outstanding service to our
customers,” said Jeff McClelland, executive vice president, operations.
Additionally, America West reported 2.95 mishandled bags per
1,000 passengers, a 10 percent improvement over May 2001, and 11 percent
better than the industry average of 3.32. As a result of these improvements,
customer complaints to the DOT declined by nearly 50 percent from 2.69 per
100,000 passengers in May 2001 to 1.42 in May 2002.
At Phoenix Sky Harbor International Airport, where America West is the
leading carrier and operates nearly 75 percent of all of its flights, the
airline`s on-time arrival percentage was 90.7 percent, up from 85.2 percent in
May 2001, ranking it first among major carriers serving Sky Harbor for the
seventh month in a row.
America West Airlines is the nation`s largest low-fare, hub-and-spoke
airline. Founded in 1983, it is the only carrier formed since deregulation to
achieve major airline status. Today, America West is the nation`s
eighth-largest carrier and serves 88 destinations in the U.S., Canada and
Mexico. America West is a wholly owned subsidiary of America West Holdings
Corporation, an aviation and travel services company with 2001 sales of