Etihad Airways has begun preparations ahead of the introduction of new hand-baggage regulations at Abu Dhabi airport’s Terminal 1, which will follow current policies in place in Europe and the USA. All liquids, aerosols and gels, to be carried within hand-baggage, cannot be in containers of more than 100 millilitres in size. In addition, all of the containers will have to fit within a one litre transparent and re-sealable plastic bag.
Prior to the implementation date, which is currently scheduled for Thursday 1 November, Etihad is communicating directly with its customers to inform them about the new restrictions to avoid unnecessary delays and inconvenience at the airport.
Geert Boven, Etihad Airways’ EVP sales and services, said: ‘With any change in procedure our main priority is to keep our customers fully informed on how they will be affected. It is vital that passengers are given sufficient time to prepare for the new regulations which will ensure a smoother travel experience.’
The new policy, which will also see each transparent plastic bag being visually examined by airport security, complies with standards set by the International Civil Aviation Organisation (ICAO).
Passengers buying liquids, aerosols and gases, sold from Abu Dhabi airport Duty Free outlets and in-flight sales, will be provided with free STAB (security tamper evident bag) for their purchases.
Depending on the needs of the passenger, certain medication, baby food and special dietary products may be permitted in the hand-baggage. The key message however will be for passengers to put as much of their baggage as possible into the hold of the aircraft.
In order to gain greater awareness for the new regulations, Etihad will shortly place a wealth of information on its website as well as email its customers.
An information guide has also been produced and will be available at ticket desks, airport check-in, and airport lounges.
Mr Boven added: ‘Etihad will go to every effort to ensure that our customers are aware of what they can bring on as hand-baggage and what must go in the hold. This is especially important for passengers travelling with babies or young children or those who need to take medication and may be concerned about the impact of the new regulations.’