Delta Air Lines is celebrating the 10th anniversary of delta.com, the airline’s award-winning Web site, as it continues to expand the site’s reach to global customers. As part of the anniversary celebrations and Delta’s transformation plan, Delta is enhancing delta.com with new technology and global language capabilities, which now includes Spanish and four additional languages launched this month - French, German, Italian, and Portuguese. With the addition of these languages, Delta’s customers now can use the convenient shopping and self-service functionality at delta.com in their native language for all important travel information, booking, seat assignments, flight check in, SkyMiles(r) award ticket booking, refunds, and much more.
As a cornerstone of Delta’s transformation plan, the company will continue to invest heavily in technology in 2007 and beyond. “Today nearly half of Delta’s tickets are sold via the Internet. Our self-service tools and delta.com have revolutionized the way Delta conducts business and provide new and easy methods for customers to shop for travel,” said Josh Weiss, Delta’s managing director of delta.com. “We’re implementing technology that offers customers more ways to quickly and easily interact with us—from nearly anywhere in the world—and we have passed cost savings and convenience on to them.”
Delta continues to adapt delta.com with new technology. Delta’s online customers will experience the following features in 2007:
— Online booking for SkyMiles(r) Award Travel on partner airlines
— An online calendar view of available SkyMiles Award seats
— Global mobile access via devices like Blackberry(tm) and
— More payment options, such as PayPal, CheckFree and
— Additional languages: Russian, Chinese and Japanese
— Integrated travel and related services including hotel,
car rental, theatre tickets, etc.
Delta was voted North America’s Leading Business Class Airline at this year’s World Travel Awards.