United Waives Fees for Snowstorm Passengers

24th Mar 2005

To assist its passengers,
United Airlines has issued waivers on tickets to and from destinations
affected by a spring snowstorm in the Northeast. Effective immediately,
these waivers apply to all customers ticketed on or before March 23, 2005,
for travel through March 24, 2005, on flights from or to Hartford, Conn.;
Boston; Manchester, N.H.; Newark, N.J.; White Plains and New York, N.Y.;
and Providence, R.I. United customers can check their flight information before going to the
airport via:

—united.com—EasyUpdate: this free proactive paging service informs
you of flight changes; sign up anytime by visiting united.com/easy—
Automated flight information at 1-800-824-6200—United Reservations at

For customers currently en route who would like to return to their point
of origin, all rules and restrictions regarding standard change fees, day
or time applications, and/or minimum stay requirements have been waived.
Customers may be rebooked on any available flight in the same class of
service. Tickets must be reissued or revalidated by midnight on the day of
the original scheduled departure.

Customers with unused tickets for travel within this time period may make
one ticketed change to their travel itinerary between the same origin and
destination with no fee, penalty or fare increase—providing the same
booking code is available. Tickets must be reissued or revalidated by
midnight of the day of the original scheduled departure.

Customers who wish to reschedule a completely new itinerary for travel
scheduled within this time period may do so without paying a change fee,
but are subject to paying the difference if the fare is higher.


These policies also apply to any Mileage Plus(R) tickets that meet these
same date and itinerary guidelines. United will continue to monitor this
snowstorm and temporarily adjust its ticketing policies as necessary.



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