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New Metro ticket machines in at Cullercoats

New Metro ticket machines in at Cullercoats

Nexus, which owns, manages and is modernising Metro, has installed more new ticket machines in North Tyneside, with Cullercoats the latest Metro stop to get the new technology.

The work at Cullercoats station makes it one of the first Metro stations in North Tyneside to get new ticket machines. This follows similar work at Four Lane Ends Interchange and Palmersville Metro station.

The new ticket machines at Cullercoats were unveiled by North Tyneside Council’s Cabinet Member for the Environment Cllr Ed Hodson.

Nexus will be installing ticket machines at Metro stations every week from now on, with more and more stations being completed.

New machines have so far appeared at eight Metro stations: Byker, Chichester, Four Lane Ends, Cullercoats Gateshead Stadium, Palmersville, Regent Centre and Tyne Dock.


The new ticket machines are at the heart of a £25m project to update the ticketing system on Metro. Nexus is replacing 225 ticket machines at 60 stations.

The new machines can accept credit and debit card payment and notes, as well as coins. They are also enabled to accept smartcard payments.

The project will also see smartcard validators installed at every station and ticket gates at 13 of the busiest stations on the system.

The work forms part of the £385m Metro: all change modernisation programme, which will see the system transformed over the next 11 years, including revamped stations and trains.

Director General of Nexus, Bernard Garner, said: “We are making good progress with the installation of our new ticket machines. Cullercoats is the latest Metro station to be done in North Tyneside.

“There are now new ticket machines getting installed every week on the Metro network so passengers will start to notice them more and more.

“The new machines accept bank notes and credit and debit card payments. This is a huge benefit for the passengers.”

Unlike the current Metro ticket machines, which are 30 year-old, the new machines boast touch screen technology.

For the first time passengers can buy weekly Metro tickets directly from the machines up to seven days in advance of using them.

The information screens display in six different languages, which makes the ticket machines more user friendly, especially for the growing number of tourists flocking to the region.

The new machines are enabled to handle smartcard transactions for the new Pop card. Passengers will be able to use the new ticket machines to top up their Pop Cards.

Pop is the name of the new travel smartcard which is being rolled out across Tyne and Wear. The Pop card’s functionality will develop into a full ‘pay as you ride’ option with stored cash balance on cards in 2012.

The new ticket machines are also set up to accept credit and debit card payments via payWave, the contactless method of card payment that involves simply touching the credit/debit card against a sensor. This is an added feature passengers can look forward to in the future.

More than 120 staff who work for DB Regio, which operates Metro stations and trains on behalf of Nexus, have been trained to help passengers use the new machines as more and more of them are installed at Metro stations.