Gatwick has launched a new app offering passengers personalised flight alerts, real-time queue updates for check-in and security, intuitive navigation using beacon technology, and shopping, restaurant, and airport offers.
Other initiatives going live soon in Gatwick’s ‘digital transformation’ programme include advanced chat bots, augmented reality wayfinding and the airport-wide use of the internet of things.
The new app means that holidaymakers and business travellers can enjoy a more seamless experience when travelling through Gatwick as it boasts a range of features including personalised flight information – real-time updates on flight status and gate information straight to your mobile.
The app is available to download now from both the Apple App Store and Google Play.
Guy Stephenson, chief commercial officer, Gatwick Airport, said: “Airports can be confusing spaces and Gatwick’s new app is designed to help our passengers make the most of their time at the airport.
“We believe we have improved on the best airport apps in the market, with the combination of personalised flight information, live queue times and our new beacon technology which helps people navigate seamlessly through the airport.”
Personalised flight information pushed to your phone includes boarding status and gate access, which means passengers can enjoy their time at the airport without having to hunt for flight information screens.
Cathal Corcoran, chief information officer, Gatwick Airport, said: “Our new app is just one of many exciting digital initiatives that our award-winning digital team is developing.
“We are transforming the way airport information is communicated and will soon connect passengers to intelligent chat bots using Facebook Messenger, Skype, and other popular apps.”