Ryanair is cutting its standard airport bag fees from €60/£60 to €30/£30 at the bag drop desk, and from €60/£60 to €50/£50 at the boarding gate, bringing Ryanair’s bag fees into line with competitor airline’s standard airport bag fees.
This is the latest customer service improvement from Ryanair including a newly launched website, quiet flights.
The low cost carrier has revealed that new business and family products are also being developed, along with a new mobile app, tailored country-specific websites and a mobile-responsive website.
Ryanair spokesman Robin Kiely said: “We are very excited at these significant improvements to our industry leading customer service.
“We are listening and responding to our customers so that they can continue to expect low fares and on-time flights, but can now enjoy reduced airport bag fees, a second small carry-on bag and reduced boarding card reissue fees for those who have checked-in online, along with easier website access, 24 hour grace periods and quiet flights, with further improvements set to be rolled out over the coming weeks and months.”