Ryanair quit a controversial aviation complaints body after being made to pay more than £3.6 million in handling fees and compensation last year, Which? has revealed.
Eddie Wilson has replaced Michael O’Leary as chief executive of Ryanair DAC as the low-cost carrier continues its reorganisation. The airline has reorganised itself as a holding group company comprising several airlines, with O’Leary as overall chief executive.
Ryanair has been rated the worst firm for customer service out of 100 popular British brands. Passengers with the low-cost airline were left feeling undervalued by unhelpful staff and miserable complaints handling, new Which? research reveals.
A day after Balpa members in the UK confirmed dates for strike action, they have been joined by colleagues in Ireland. Directly employed Ryanair pilots based in the carrier’s home country and represented by the Fórsa union voted by 94 per cent to back industrial action.
Ryanair has reported a 21 per cent fall in quarter one profits, with the low-cost carrier booking €243 million for the period in 2019. The airline said a six per cent decline in average fares, to €36, had been offset by strong ancillary revenues.
Ryanair has announced a major new training partnership with Polish-based international flight school, Bartolini Air. The partnership is designed to ensure the low-cost carrier continues to attract highly trained professional pilots to support its continued growth across Europe.
Ryanair is expecting to welcome five million fewer passengers next summer as the grounding of the Boeing 737 Max impacts capacity growth. The Irish airline has a total of 135 of the controversial models on order, the first five of which are due for delivery this autumn.
Ryanair has announced its first ever flights from Beirut, its newest airport and its first Lebanese airport. The new flights will take off three times weekly to Paphos, Cyprus, from October.
The investment will allow Ryanair to grow its already sizable presence in Malta and access non-EU markets, largely in North Africa, from Malta. Ryanair currently flies three million passengers annual to and from Malta.
Ryanair has seen profits fall by 29 per cent, to €1.02 billion, for the year to March 31st as the price of seats fell and the cost of fuel rose. The low-cost carrier said worse could be to come this summer as over capacity in Europe pushes carriers to cut prices further.
Ryanair Sun, a standalone business unit of the Ryanair Group, obtained its Polish certificate at the beginning of 2018 and started operating for Polish tour-operators in summer last year.