Delta Air Lines today announced the launch of interline electronic ticketing (ET) with Continental Airlines, extending the convenience of electronic ticketing to customers who travel on Delta and Continental in the same itinerary.
With today’s announcement, Delta now has interline electronic ticketing in place with the nation’s top major carriers - American, United, Northwest, and Continental. Today, 90 percent of Delta customers worldwide take advantage of electronic ticketing.
“Since its inception, the use of electronic ticketing has grown at a rapid pace primarily because of the customer benefits that result from it. With interline electronic ticketing, customers have the control and flexibility of changing itineraries between Delta, Continental, American, Northwest and United - without exchanging their electronic ticket for a paper ticket,” said Lee Macenczak, senior vice president - Sales & Distribution. “ET further streamlines the airport check-in process for our customers and supports our efforts to create other customer-focused technology solutions that improve the travel experience.”
Electronic ticketing is the key enabler for other customer services at Delta such as Online Check-in at delta.com where SkyMiles members save time by checking in and printing boarding passes at home or the office from their personal computer. It also provides customers the means to use self-service check-in at more than 440 kiosks in Delta’s 81 U.S. cities. Whether customers choose to check-in at delta.com or a kiosk, they may bypass ticket counter lines and proceed directly to security with their photo identification and printed boarding pass.
Interline electronic tickets can be issued by Delta, American, Continental, Northwest or United through their individual reservation centers, airports and ticket office locations. This product is available for all Delta, American, Northwest, and United flights in electronic ticketing-eligible markets including Delta Connection, Delta Express, Delta Shuttle, Song, AmericanConnection, CommutAir, Gulfstream, ExpressJet, Northwest Airlink and United Express flights. Codeshare flights are not yet eligible but are targeted by end of 2003.
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(26/03/2003) Delta.com Offers Customers More Time to Check in Online
(28/02/2003) Delta Introduces Innovative Screen Technology