American Airlines Introduces Self-Service Check-In Convenience At New York’s John F. Kennedy Interna

4th Sep 2001

New OneStop Self-Service Check In at JFK Complements Airline’s Innovative Telephone, Roving Agent and Curbside Check-in Services

NEW YORK - American Airlines today announced the availability of OneStop Self-Service check in at New York’s John F. Kennedy International Airport. A fast and efficient check-in alternative, OneStop Self-Service provides the ease and convenience of completing all necessary check-in transactions at the touch of a button.

Passengers with electronic tickets traveling domestically on American from New York’s JFK are now able to check in, select a seat and obtain a boarding pass with a quick swipe of a major credit card or an AAdvantage Executive Platinum, AAdvantage Platinum or AAdvantage Gold card and a few fingertip motions on easy-to-use touch screens.

Even passengers with bags can enjoy OneStop Self-Service convenience. The kiosks located along American’s check-in counters in Terminals 8 and 9 offer passengers the option of checking their luggage. Baggage tags print behind the counter where American’s customer service employees are available to tag and check the luggage quickly. Passengers take their boarding pass from the kiosk and head straight to the gate.

In addition to the check-in counter locations, OneStop Self-Service check-in kiosks are available in Terminal 9 across from the ticket counters, past security under the flight display monitors and at Gate 43 for passengers not wishing to check any bags.


American will also roll out the new OneStop Self-Service kiosks at New York’s La Guardia Airport later this year.

“American Airlines is committed to providing our customers with the fastest and most convenient travel experience possible,” said Dan Garton, American’s executive vice president - customer service. “Our customers tell us that they want options available to them during their airport experience. OneStop Self-Service allows travelers to help themselves and check in quickly, while at the same time giving our agents more opportunities to assist passengers who may require or desire more personal assistance.”

The installation of OneStop Self-Service check in complements other popular timesavers American rolled out earlier in New York. With American’s innovative OneStop Curbside check in, domestic passengers holding paper or electronic tickets can check their bags and receive a boarding pass from skycaps in one convenient stop before they even enter the airport.

JFK also served as the launch site for American’s Roving Agent service that permits agents to check in passengers anywhere in the terminal building using handheld computers with boarding pass printers that fit on agent’s belts. Agents roam the terminal and visit gates where check-in lines exist. In addition to providing boarding passes, these agents can also provide passengers with seat assignments and gate information as well as enter frequent flyer information into their reservations records.

Also available to the airline’s most frequent travelers in New York is its innovative Telephone Check-in service. AAdvantage Executive Platinum, AAdvantage Platinum and AAdvantage Gold members can now check in for domestic itineraries right over the phone. The easy-to-use process starts with a single phone call to the elite AAdvantage hotline within three hours but not less than 30 minutes before departure. Members then select the Telephone Check-in option and complete a series of voice prompts. Once that’s done, members can proceed to the airport and directly to their gate, hand the boarding agent their AAdvantage card which is processed through an electronic gate reader and then head directly onboard the aircraft.

Additionally, American has another service that benefits travelers at JFK. By dialing #4AA on mobile phones with AT&T Wireless or Verizon service, passengers can receive terminal and gate numbers for arriving and departing JFK flights. This service will soon be available to customers using Sprint as well.

In addition to New York’s JFK, OneStop Self-Service check in is currently available in Albuquerque, Atlanta, Austin, Chicago, Dallas Love Field, Dallas/Fort Worth International’s Terminal B, Detroit, Hartford, Houston Intercontinental, Minneapolis/St. Paul, Nashville, Raleigh/Durham, San Antonio, San Jose, Calif., and Seattle. OneStop Self-Service check in will be available at more than 30 airports within a few months.

OneStop Curbside check in is available at 80 airports around the country, Roving Agent is in use at four airports and Telephone Check-In is available nationwide.

The world’s largest airline, American currently serves JFK with a total of 414 weekly nonstop flights to Aruba, Barbados, Bermuda, Boston, Buenos Aires, Caracas, Dallas/Fort Worth, Hartford, Kingston, Los Angeles, London, Miami, Montego Bay, Paris, Port-au-Prince, Providenciales, Puerto Plata, Rio de Janeiro, St. Thomas, San Diego, San Francisco, San Jose, San Juan, Santo Domingo, Sao Paulo, Seattle and Vancouver with convenient connections around the globe.

Regional affiliate American Eagle also serves New York’s JFK with flights to Albany, Baltimore, Boston, Buffalo, Cleveland, Hartford, Montreal, Pittsburgh, Providence, Raleigh/Durham, Rochester, Syracuse, Washington National and Worcester.



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