Qantas has introduced international online check-in and advance seat
selection, expanding the range of services available to customers.
Qantas Group Executive Manager Customer and Marketing, Ms Lesley Grant, said the new services
would ensure an enhanced travel experience for customers.
“The ability to check-in online for international travel means customers can check-in at their leisure
between 24 hours and two hours before their flight from their home, office or hotel,” Ms Grant said.
“Customers who check-in online will enjoy a faster airport experience with dedicated online check-in
counters for bag drop and necessary visa checks.
“And we are rewarding our top tier Frequent Flyers, (Platinum, Gold and Silver) with even more
choice - the ability to choose their seat online.
“Immediately after making a booking, whether at qantas.com or through other booking channels,
eligible Frequent Flyers are now able to request their seat for international flights.*”
Ms Grant said the new services were testament to the Qantas Group’s continued investment in
customer product and services.
“Over the past few years, Qantas has invested significantly in new generation product both inflight
and on the ground, including lounge refurbishments, the introduction of our fourth cabin, International
Premium Economy, and the delivery of our A380s,” she said.
“Our aim is to provide travellers with a wide range of services to ensure a seamless travel
experience, and customers can expect to see even more enhancements to domestic and
international customer services later in 2009.”