Amadeus creates first Electronic Miscellaneous Document

31st Jan 2012
Amadeus creates first Electronic Miscellaneous Document

Amadeus has announced the creation of the world’s first interline Electronic Miscellaneous Document (EMD) link.

The application of EMD to interline partnerships means that participating airlines can now facilitate payment for and delivery of ancillary services across their partnerships and alliances.

Amadeus estimates that up to 20 per cent of air bookings made through its system are the result of interline partnerships, representing a huge opportunity for airlines to increase revenues through the sale of ancillary services via their partner carriers.

In addition, EMDs remove the need for paper documents to account for the sale of ancillary services, which IATA believes will save the industry $0.9 billion annually.

Interline EMD processing between Finnair and Egypt Air means the carriers’ customers can now buy ancillary services across interline flights, safe in the knowledge that the operating airline will know the service has been purchased.

Previously, the only way the operating airline would know a customer had purchased an ancillary service, such as extra baggage allowance, was through a paper document provided by the traveller at the airport.

Julia Sattel, vice president Airline IT, Amadeus commented: “Our research estimates ancillary services were worth over $35 billion to airlines in 2011, with ancillary services contributing upwards of 20 per cent of total revenues for some carriers.

“A well implemented ancillary services strategy is now the difference between reaching profitability and incurring a loss for a large number of airlines.

“We are naturally absolutely delighted to be able to welcome Finnair and Egyptair to be our launch partner airlines for what is the world’s first interline EMD link.”

At present 56 airlines have contracted Amadeus’ EMD Server to enable the provision of EMDs in order to facilitate the sale of ancillary services.

To date, 22 carriers have implemented Amadeus’s EMD Server resulting in 4,098,842 EMDs processed during 2011 and IATA states that 47 are currently EMD compliant.


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