The UK transport committee has criticised a British Airways decision to cut 12,000 jobs in the wake of the coronavirus pandemic, calling the move a “national disgrace”.
ABTA chief executive Mark Tanzer has reiterated a call for the government to provide guidance on customer refunds in the wake of the coronavirus pandemic.
The trade body argued the move would be in recognition that travel companies will emerge from the current crisis much slower than other sectors of the UK economy.
Mark Tanzer, chief executive of ABTA, encouraged passengers to take credit notes as a short-term measure to prevent agents from going bust. Today he doubled down on the request, arguing the topic has attracted an “increasing focus” this week.
ABTA chief executive Mark Tanzer has written an open letter to UK holidaymakers to explain ongoing problems with refunds for cancelled trips. Speaking directly to customers of ABTA members, he sought to explain how travel agents had been affected by the coronavirus pandemic and asked for support.
The European Commission has relaxed package travel directive regulations amid the coronavirus pandemic. The legislation states package organisers must take out insolvency protection to cover refunds and repatriation in case of bankruptcy.