InterGlobe Technologies (IGT) has reinforced its alliance with Australia’s online travel agent, Webjet.com.au by expanding its services to the hospitality sector.
IGT currently provides Contact Center services to Webjet customers in Australia and New Zealand. The expanded partnership will allow IGT to significantly enhance its strong portfolio of travel BPO services for Hotels.
IGT has been associated with Webjet since 2007 with the India facility offering back office support for their online requirements. In 2010, services expanded to the IGT Manila facility supporting Webjet’s customers through multiple channels.
Extending this relationship further in 2012, the IGT team has recently been trained on Hotel Content Maintenance to support Webjet in its hospitality expansion plans. Australian organizations are turning to travel outsourcing to expand their global reach and understand the need to leverage the process more efficiently.
In response to this growing relationship Vipul Doshi‚ Chief Executive Officer‚ InterGlobe Technologies said, “We have been associated with Webjet for over four years now. This partnership is one of the largest OTA wins for IGT, not just in the Australian market but across the world.
“It integrates our technology, processes and best practices to provide high quality customer satisfaction to Webjet. We are delighted to take this alliance a step further by supporting Webjet’s customer experience in the hospitality domain. We believe that our deep industry expertise and strong delivery capability will help us spearhead our expansion even further into this geography.
The Australian travel and tourism market is forecasted to increase to USD $36.40 Billion in 2012 and USD $45.64 Billion by 2015, according to Business Monitor International,