With eReady, Europcar helps its customers save time at the counter by easily activating their Rental Agreement online. Initial figures registered during the pilot phase conducted with European customers proved the service to be successful and well appreciated.
This service is available in the following Europcar countries: Australia/New Zealand, Belgium, France, Germany, Italy, Portugal, Spain, UK and Switzerland. The eReady service illustrates Europcar’s commitment to customer satisfaction.
eReady is an online checkout tool presented to customers at reservation time, on the reservation confirmation page. The customer simply adds contact information and agrees to two tick box terms, and the Rental Agreement is activated. The eReady service speeds up the check out at the counter and thus enhances service for all customers.
“Saving time and making car rental easier are paramount to customer satisfaction which is at the heart of our strategy. With the eReady service, we want our customers to get a different experience of the check out at the counter by speeding up the rental process. Furthermore, this service further increases station efficiency by automating a part of the rental process. We are at a first stage of this service, and we plan to add even more advantages in the future for our customers.” said Jehan De Thé, Europcar Group E-Commerce Director.
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