Appointed to the role of general manager in June, Ammar Hilal has taken leadership of Fairmont Dubai at an exciting time for the property.

Celebrating its 15th anniversary this year, the hotel has unveiled a series of innovations to bolster the already exquisite service.

As the hotel takes the Middle East’s Leading Hotel Service Award at the World Travel Awards, Hilal here sits down with Breaking Travel News editor Chris O’Toole to discuss just what it is that separates Fairmont Dubai from its competitors in the United Arab Emirates.