The Tourism Authority of Thailand establishes new online call center resources

8th Jan 2010
The Tourism Authority of Thailand establishes new online call center resources

The Tourism Authority of Thailand (TAT) has established a new Internet Call Center, an online based system that revolutionizes the current Tourism in Thailand method. This new system allows Thailand visitors to be updated on the latest tourist information.

The Internet Call Center was initially set up by the Tourism Authority of Thailand in order to streamline visitor inquiries. Launched on October 1, 2009, the center offers an innovative 24-hour service not only in Thai, but in English as well. Another new feature is the Video Live Chat, allowing visitors to speak directly to support during Bangkok business hours.

The Internet Call Center or “1672 Tourist Hotline” as it is known on the Official Website for Tourism in Thailand, asks visitors to enter basic details, like name and email address so they may be contacted regarding inquiry. Visitors may then ask a range of questions covering any aspect involving accommodation, where to travel, best sightseeing locations or season topics. Users can even lodge complaints if need be; all questions or comments will be dealt with quickly and efficiently.

After only about three months since introduction, the Internet Call Center responded to well over 3,000 inquiries, from visitors in 18 different countries like the United States, Malaysia, Japan, Switzerland, the United Kingdom and Italy.

This new service also means an easier traveling experience for those who plan to visit Thailand in the future. People can make inquiries before they leave for Thailand and while they are there, in order to be sure that they know exactly what to do and where to go.


The Tourism Authority of Thailand also released information regarding other changes that may be happening over the next year. The Deputy Governor for Marketing Communications, Mr. Suraphon Svetasreni, announced that the new Internet Call Center is only the beginning and that there are plans to add more languages, in order to help make interactions and communication even easier for people around the globe.



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