Qantas agrees to compensate passengers following cancellations

2nd Nov 2011

Qantas Airways has agreed to compensate passengers for all “reasonable losses” incurred as a result of the grounding of its fleet over the weekend.

Chief executive Alan Joyce grounded all Qantas flights on Saturday, with almost 70,000 passengers affected as a result.

Flights resumed on Monday following an intervention by Fair Work Australia, which demanded a resolution to the ongoing dispute between unions and management within three weeks.

Now the Australian Competition and Consumer Commission (ACCC) has asked the Australian flag-carrier to act on the matter.

“It is squarely in the airline’s camp to make good,” said ACCC chairman Rod Sims.

“If you have incurred additional expenses as a result of the grounding the ACCC is of the view that Qantas should compensate you for all your reasonable losses.”

QANTAS has offered consumers refunds, the opportunity to rebook flights, and compensation for expenses incurred by certain travellers for flights until midnight Wednesday 2nd November. 

The airline has also indicated it will deal with all claims made outside the offer on a case by case basis.



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