Etihad Airways joins with Ten Group for new concierge service

19th Aug 2015

Etihad’s Airbus A380 fleet is home to The Residence by Etihad

Etihad Airways has teamed up with leading global concierge service provider Ten Group to serve the unique needs of guests travelling in The Residence by Etihad on-board the airline’s Airbus A380 fleet.

Ten Group will provide a specially trained Etihad Lifestyle Concierge team who will work closely with the airline’s London Savoy-trained Residence by Etihad Butlers.

Utilising intelligent systems, global support and unmatched supplier relationships, the Etihad Lifestyle Concierge team will deliver a highly personalised and discreet experience, providing access to a range of services including dining reservations, entertainment bookings, special events, destination information and lifestyle services. 

Peter Baumgartner, Etihad Airways chief commercial officer said: “We have chosen to collaborate with a provider possessing the global reach and expertise which meet the demands and expectations of our most discerning guests.

“With the launch of the Etihad Lifestyle Concierge, in partnership with Ten Group, we are taking luxury airline travel to levels never experienced before.

“Whether it is for a last-minute booking at a top London restaurant, tickets for a Broadway show, or even the purchase of a rare blue diamond, our fully connected fleet will enable us to assist guests staying in the Residence by Etihad with their requirements immediately, 24 hours a day, at 35,000 feet, and with the most professional levels of service.”

Ten Group’s unique niche is in serving the needs of the affluent in 22 languages from its offices located in major commercial centres around the world, including: New York, San Francisco, Miami, Sao Paulo, Mumbai, Mexico City, Cape Town, London, Brussels, Tokyo, Hong Kong, Singapore, Shanghai, Melbourne and Dubai.

Toby Gauvain, managing director International at Ten Group, said: “Building a strong network of trust between our dedicated lifestyle manager team and our valued clients is integral to ensuring we are the world leaders in concierge services.

“Discerning guests travelling in the incredible Residence by Etihad will be provided with bespoke lifestyle solutions, delivered with the utmost discretion, convenience and sophistication no matter where they are flying in the world.”


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