Four Seasons ranked highest in the annual J.D. Power and Associates, 2002 Meeting Planner Satisfaction Index Study, ahead of several other luxury and upscale hotel chains. The study, which was released last week, measures how well upscale and luxury hotels serve independent and corporate meeting planners
“Our objective is to treat our clients with the same warm and personalized service with which we treat our guests,” said Wolf Hengst, president, worldwide hotel operations, Four Seasons Hotels and Resorts. “This recognition by meeting planners is a tribute to the employees who work so hard to make every meeting an enjoyable event.”
The study was based on feedback from more than 1,400 professional meeting planners from across the United States. The rankings are based on their personal experience with hotel staff at every phase of the meeting planning process, from sales through to the post-event phase.
“I thoroughly enjoy holding meetings at a Four Seasons property. From the top down, I expect and receive excellence in all areas.” said Barbara L. Miner CMP, Senior Manager, Corporate Events for Sara Lee Corporation. “At Four Seasons, there is a consistency of talent and product, and I have come to expect and receive a willing positive attitude, attention to detail, marvelous accommodations, superior food and presentation and exceptional service from every department.”
Four Seasons has claimed first position on many prestigious lists; recent honours include top ranking in the 2001 J.D. Power and Associates Domestic Guest Satisfaction Study; AAA Five Diamond awards (receiving more than other any hotel company for the 21st consecutive year), and the Zagat Survey 2001 (ranked as “Top Hotel Chain in the U.S.” and “Top Hotel Chain” internationally).
With a history spanning four decades and a portfolio that now extends around the world, Four Seasons Hotels and Resorts is the world’s leading operator of luxury hotels, currently managing 55 properties in 25 countries. In February 2002, the company opened its first Four Seasons branded property in China - Four Seasons Hotel Shanghai; and a resort in Sharm el Sheikh, Egypt in May. Four Seasons Hotels and Resorts continues to expand, with more than 20 projects in development stages in choice locations around the world. Information on the company and its 41 years of achievement in the hospitality industry can be accessed through the Four Seasons Web site at www.fourseasons.com