United Announces Automated Refunds

2nd Dec 2003

PRNewswire-FirstCall CHICAGO Dec. 2 :

United Airlines (BULLETIN BOARD: UALAQ) today announced Refunds and
Exchanges, a set of major enhancements to United.com that gives customers
new power to manage their travel plans online. Beginning today, United
customers can quickly and easily change their itinerary, exchange
E-tickets, and process resultant refunds and charges over the Internet at
United.com. These new online features apply to all United tickets
purchased over the phone, through travel agents, at United.com and at most
Internet travel agencies.

“We are thrilled to offer our customers this powerful new functionality
through United.com,” said Pete Peterson, President Travel Distribution,
UAL Loyalty Services. “The ability to seamlessly change flights, exchange
E-tickets and process refunds—all online, 24 hours a day, 7 days a week
—gives United flyers more flexibility, convenience and control over
their travel plans than ever. The Refunds and Exchanges feature not only
helps United customers to be `travel ready` when they arrive at the
airport, but even allows them to make changes to their itinerary after
travel has started.”
The Refunds and Exchanges feature is found on United`s home page at
http://www.united.com/ . To access active itineraries, customers simply
click the “Change Itinerary” link under the Travel Support tab, where they
will be prompted to enter their Mileage Plus number.

United and United Express operate more than 3,400 flights a day on a route
network that spans the globe. News releases and other information about
United can be found at the company`s web site at http://www.united.com/ .





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