US Airways revises nonrefundables policy

16th Sep 2003

US Airways, as the airline put it, “enhanced” its use-it-or-lose-it policy on nonrefundable tickets.
Effective immediately, customers can apply the value of their nonrefundable tickets toward the purchase of a new ticket on US Airways as long as they cancel by midnight of the day of the scheduled departure and complete their new travel within a year of the originally scheduled departure date.
That`s almost the same as US Airways` policy before it led the way on use-it-or-lose-it just more than a year ago. One key difference: Previously, same-day cancellation wasn`t required. As with the other carriers, customers still will have to pay a change fee.
A US Airways spokesman said Sept. 15 that the airline`s new policy, which came three weeks after every other major airline scrapped all or most of use-it-or-lose it, is a response to competitors` actions and customer complaints.
But the spokesman also said some business customers liked use-it-or-lose-it and “were thanking us” for rewarding them with more flexibility for paying the higher fare.



Recommended for you

Follow Breaking Travel News

Travel Events Calendar

Media Partnerships

Global Restaurant Investment ForumThe Hospitality & Tourism SummitCATHIC
ITB AsiaChina Outbound Travel & Tourism MarketThe Travel Marketing Store
Serviced Apartment SummitWorld Travel MarketIMEX
AHICWTTCRoutes Online
UBM Aviation