US Airways, as the airline put it, “enhanced” its use-it-or-lose-it policy on nonrefundable tickets.
Effective immediately, customers can apply the value of their nonrefundable tickets toward the purchase of a new ticket on US Airways as long as they cancel by midnight of the day of the scheduled departure and complete their new travel within a year of the originally scheduled departure date.
That`s almost the same as US Airways` policy before it led the way on use-it-or-lose-it just more than a year ago. One key difference: Previously, same-day cancellation wasn`t required. As with the other carriers, customers still will have to pay a change fee.
A US Airways spokesman said Sept. 15 that the airline`s new policy, which came three weeks after every other major airline scrapped all or most of use-it-or-lose it, is a response to competitors` actions and customer complaints.
But the spokesman also said some business customers liked use-it-or-lose-it and “were thanking us” for rewarding them with more flexibility for paying the higher fare.
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