SAA Lenient on Hong Kong Cancellation

11th Apr 2003

As a gesture of goodwill to our customers, South African Airways (SAA) will not penalise passengers wishing to cancel or rebook their flights to and from Hong Kong.
This is in response to the growing numbers of people in Hong Kong being infected with the deadly flu, Severe Acute Respiratory Syndrome (SARS).
Tickets to and from Hong Kong purchased on or before 17 April for travel on or before 31 May can be changed without penalty subject to certain conditions.
The re-issuing of tickets must be made at least three days prior to departure of the original scheduled travel date but not later than 31 May 2003.
These passengers have until 31 December this year to travel.
Should there be any fare increases, passengers will be responsible for the difference. If the price of a new ticket is less than the original, a refund in the form of credit towards travel at a later stage will be given.
In the case of a cancellation, passengers are entitled to a refund according to the rules of the fare purchased. If the ticket is non-refundable, a credit towards travel will be provided.
Passengers who simply do not pitch for a flight without notice of cancellation or fail to re-book their flights before the deadline of 31 May will lose out.



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